Increasing competition


Clients asking for added value


Threats from new technology


Difficulty winning new clients


Concerns about retaining existing clients


Pressure to innovate


Legal professionals should be focussed on delivering a great service but they face a number of challenges...

The solution is to centralise and enhance the client experience to drive growth

© 2020 Calls9 Limited. All rights reserved.

Paul Smith

Paul Smith

With over 30 years of experience Paul helps law firms build sustainable growth plans. Prior to joining Calls9 Paul was the Global Chairman of Eversheds Sutherland where he led on the firm's global client strategy winning many well-known accounts.

A key part of his work at Eversheds Sutherland was building the world's first truly global and integrated approach to partnering between law firms and clients with his leadership on the Tyco and Dupont deals. These deals became the template for how law firms and international clients work together.

Adam originally trained as a commercial solicitor at Eversheds Sutherland. It was during his time with the firm that he designed and launched an industry-leading technology platform which gave clients enhanced access to their legal matters. This success inspired Adam to setup Calls9.

For the last 10 years Adam has helped law firms drive growth and productivity by deploying technology that enables them to put the client experience at the centre of everything they do. 

Adam Roney

Adam Roney
Paul Smith

Sally Dyson

Sally qualified and practised as a company and commercial solicitor at Slaughter and May before moving in-house where she covered a wide-ranging portfolio of transactional, litigation and regulatory matters.

Having trained in business coaching, psychometric assessment, interviewing techniques and Lean Six Sigma, Sally now combines her listening and coaching skills with in-depth market knowledge to advise law firms on aligning organisational processes and individual behaviour with specific client needs to improve client retention, win business and improve profitability.

Creating a personalised client experience

Leveraging your 
firm's experience

Generating more sales opportunities

Analysing client and firm insights

Whether our platform is being used to deliver a desktop or mobile experience we personalise the look and feel so your clients see your digital channels as an extension of your brand. 

We can also help you reshape and evolve your brand identity or create a new brand identity from scratch.

Delivering a compelling brand by ensuring your digital channels reflect your brand values, look and feel

Instead of delivering one-size fits all information ask your clients what really matters to them. 

By capturing their preferences you can tailor the content they receive. 

Our platform will automatically notify clients of changes to relevant content without the need for you to blanket email everyone. 

Since these notifications are relevant to the client's interests it increases the chances of them re-engaging with your firm and making an instruction. 

Creating a personalised client experience to increase engagement

When your lawyers engage with clients they need to have the most up-to-date information about the firm's capabilities, experience and reach instantly available to them. 

For example: "What's your blockchain experience?", "What was the last FinTech deal you completed?" 

Our platform lets your lawyers query your firm's experience which means they can add more value before, during and after client meetings. 

Leveraging your firm's experience to drive client conversations

The best time to track a sales opportunity is immediately following the conversation. In practice this does not happen because traditional CRM software is too complex and not easy to use. 

Our platform lets you quickly and easily track sales opportunities, or refer them to other people in your firm, without the need for separate software. 

With built-in reminders, notifications and reporting you have everything you need to build and monitor your book of business on the go.

Generating more sales opportunities by making it easy to track and refer business

Squire Patton Boggs
Eversheds Sutherland
Walker Morris
The CWB Group
Zenith Chambers
Six Pump Court
Berwins Solicitors

Delivering a compelling brand

Squire Patton Boggs
Eversheds Sutherland
Walker Morris
The CWB Group
Zenith Chambers
Six Pump Court
Berwins Solicitors

Join the 10,000+ legal professionals we support around the world

Imogen Lee
Matt Scott

"[Calls9 are] creative ... and easily able to translate digital solutions that fulfil my business needs. I would highly recommend [Calls9] to anyone looking for expert digital advice."

Imogen Lee

Director of International Marketing and Communications

"Calls9's approach was flexible and they brought real sector knowledge and thought leadership to the project. The resulting solutions have been very well received."

Matt Scott

Senior Consultant at Konexo, an Eversheds Sutherland Company

"Especially for professional services, Calls9 got it, when others oversold or misunderstood. They are great to work with, a great connector, and really involved in the digital scene in Leeds."

Paul Berwin

Senior Partner (Berwins), and Head of Digital and Commercial Law (Berwins Digital)

Matt Scott

Our team of consultants are available to help you plan, implement and support your LegalTech journey

Understanding who your clients are, what they are interested in and what types of information they have interacted with informs how you engage with your clients.

These insights can help you decide which new products and services to launch and if any clients are not fully engaged with your firm's offering. 

You also have access to firm insights including which lawyers are recording the most opportunities for themselves, referring the most opportunities to others and a breakdown of this information across each practice group and office location. 

Taken together these insights allow you to build a strategy based on data.

Analysing client and firm insights to inform your strategy

As ex-legal professionals our consultants understand the challenges you face and can help you solve them

Client experience. Re-imagined. 

Client experience.

Our platform achieves this by


Our platform turns your firm's capabilities into client experiences that help you win new clients, re-engage existing clients and generate more sales opportunities.